Dear valued patients,
I trust this message finds you well and your loved ones safe. I am writing to you to address the concerns and interest from our broader patient base in relation to Coronavirus (COVID-19), given the evolving situation.
The wellbeing of our patients and team is always my highest priority, and we are closely monitoring the situation. Our approach is to balance and manage the communities we serve, both our patients and our team alike.
Our philosophy of “always better care” (abc), since our founding remain evergreen during this time. Below is what you can expect of us, and what we expect of you.
What you can Expect From Us
Highest Infection Control and Hygiene StandardsYour wellbeing is our priority
✔ Quite prior to this event, we maintain the highest standards of universal infection control and hygiene to eliminate transmission of cross infections
✔ Standards include sterilisation of all instruments, deep cleaning of clinical areas between patients and usage of personal protective equipment such as masks and gloves.
✔ Additional cleaning of common areas – reception, counters, doors, handrails, etc
Doing Our PartActing out of an abundance of caution
✔ In accordance to the Australian Government announcement, we are proactively screening any patients who have been overseas in the last 2 weeks, and asking them to observe a 2 week self-isolation period.
✔ We are screening any patients for flu-like symptoms and postponing their appointment
✔ The same applies to our staff which must observe self-isolation in any of the above cases
Following advice from health authoritiesWe will keep you informed when required
✔ Our Tier-1 practices are open and trading as per usual. Following advice from the Prime Minister, health facilities are considered essential services
✔ We have increased the frequency of cleaning hard touch surfaces throughout our practices and high traffic areas in the practice.
What we ask of you
✔ Limiting the number of people in our waiting areas. Please bring no more than one person to your appointment with you. Additional companions are asked to wait outside the clinic to maximise social distancing.
✔ In case you develop symptoms, please cancel or postpone your appointment to a later date
With mutual trust and loyalty between you and ABC Dental, we will continue to function during the COVID-19 pandemic providing dental care for you, and also support our staff and community to bounce back on the other side.
The team at ABC look forward to continuing to be of service to you.
With the very best of wishes
Dr David Lin – CEO
ABC Dental © 2020, All rights reserved
Book now at www.abc-dental.com.au or call us 02 8383 4000Our mailing address:
Lvl 11 503 Kent Street
2000 Sydney - Australia
COVID-19